Valencia
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Customer Service Manager
Description
At Acertto Talent Linkers, we specialize in the recruitment of highly qualified professionals at an international level. You can find our job openings at acertto.es.
We are seeking a Customer Service Manager for an international company operating within a digital and service-oriented environment. This role will support the development of a customer service operation based in Valencia, working with multiple European markets in an international and collaborative setting.
The selected person will play an important role in the setup and growth of the customer service function, leading a multilingual team, supporting the definition of processes and KPIs, and ensuring a consistent and high-quality customer experience as the company continues to expand its operations.
Main Responsibilities
Set up, lead and develop a multilingual customer service team supporting European customers
Define and implement customer service processes, workflows and quality standards
Monitor and optimize performance through KPIs such as customer satisfaction, response times and service quality
Act as a key link between Customer Service, Product and Technical teams, ensuring customer feedback is translated into actionable improvements
Ensure consistency and excellence in customer support across different countries and markets
Identify opportunities to improve efficiency through tools, automation and AI-driven solutions
Support the scaling of the customer service operation as the company expands
Minimum requirements
Requirements
Native or fluent French, with professional fluency in English
2+ years of experience managing or leading customer service or customer success teams in an international context
Experience in technology-driven, digital or fast-growing environments
Strong analytical mindset with experience working with KPIs and performance metrics
Excellent people management and communication skills
Ability to work cross-functionally with product, technical and operational teams
Interest in technology and innovation applied to customer experience
At Acertto Talent Linkers, we strongly believe in diversity and inclusion. We recruit exclusively based on talent, with no distinction of gender, age, origin, religion or orientation.
